Introduction
The Orange Lounge Recording Studio (“we,” “us,” or “our”) operates this website and provides recording and post-production services from our facility in Toronto, Ontario, Canada. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or use our services.
We are committed to handling personal information responsibly and in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
If you have questions about this policy, contact us using the details in the Contact Us section below.
Who We Are
Business name
The Orange Lounge Recording Studio
Address
567 Queen Street West, 3rd Floor
Toronto, ON M5V 2B6
Canada
Contact
Email: daryn@theorangelounge.com
Phone: +1 (416) 504-8084
Website
https://www.theorangelounge.com
Information We Collect
Information you provide directly
When you submit our contact or session inquiry form, we may collect:
- First and last name
- Email address
- Phone number
- Message content and project details you choose to share
You may also contact us by phone or email, in which case we collect the information you provide during that communication.
Information collected automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on pages
- Referring website or search terms
We may use cookies and similar technologies for basic site functionality, security, and—if enabled—analytics. See Cookies and Similar Technologies below.
Information from third parties
We may receive information from service providers that help us operate our website and business, such as:
- Cloudflare Turnstile — used to help prevent spam and automated abuse on our contact form
- GoHighLevel (LeadConnector) — used to receive and manage form submissions and related communications
- Google Maps — when you interact with the map embedded on our site, Google may collect information according to its own policies
We do not knowingly collect personal information from children under the age of 16. If you believe we have collected such information, please contact us so we can delete it.
How We Use Your Information
We use personal information for purposes including:
- Responding to inquiries and booking requests
- Scheduling sessions and communicating about your project
- Providing recording, mixing, mastering, and post-production services
- Sending service-related updates you have requested or that are reasonably expected in connection with your inquiry
- Improving our website, services, and customer experience
- Protecting our website and users from fraud, abuse, and security threats
- Complying with legal and regulatory obligations
We will not use your personal information for purposes materially different from those described here without notifying you, where required by law.
Legal Basis and Consent
Where required, we rely on your consent to collect and use personal information—for example, when you submit our contact form or agree to receive communications from us.
You may withdraw consent for marketing communications at any time by contacting us or using the unsubscribe mechanism in our emails, where provided. Withdrawal of consent does not affect the lawfulness of processing before withdrawal, and we may still contact you about an active booking or inquiry.
We may also process information where necessary to:
- Perform a contract or take steps at your request before entering a contract
- Pursue legitimate business interests that are not overridden by your privacy rights
- Comply with applicable law
Marketing Communications (CASL)
If you submit our contact form, you may receive follow-up communications about your inquiry. By submitting the form, you acknowledge that we may contact you regarding your request.
If we send commercial electronic messages (such as promotional emails or texts) in the future, we will do so in compliance with Canada’s Anti-Spam Legislation (CASL), including obtaining appropriate consent and providing a clear way to unsubscribe.
How We Share Your Information
We do not sell your personal information.
We may share personal information with:
Service providers
Trusted third parties that help us operate our business, including:
- Website hosting and infrastructure providers
- Form and customer relationship management tools
- Security and anti-abuse services
- Email and communication tools
- Analytics providers, if enabled
These providers are authorized to use your information only as needed to perform services on our behalf and are expected to protect it appropriately.
Legal and safety reasons
We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud or security issues.
Business transfers
If we are involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to appropriate protections.
International Transfers
Some of our service providers may process or store information outside Canada, including in the United States. Where personal information is transferred across borders, we take reasonable steps to ensure it receives a comparable level of protection, including through contractual safeguards where appropriate.
Cookies and Similar Technologies
Our website may use cookies and similar technologies for:
- Essential site functionality and security
- Remembering preferences
- Understanding how visitors use our site (if analytics are enabled)
You can control cookies through your browser settings. Disabling cookies may affect certain site features.
Third-party cookies
Embedded content such as Google Maps may set cookies or collect data according to the third party’s policies. We encourage you to review:
- Google Privacy Policy: https://policies.google.com/privacy
- Cloudflare Privacy Policy: https://www.cloudflare.com/privacypolicy/
Data Retention
We retain personal information only as long as necessary for the purposes described in this policy, including:
- Responding to and managing inquiries and bookings
- Maintaining business records
- Complying with legal, tax, and accounting obligations
- Resolving disputes and enforcing agreements
When information is no longer required, we delete or anonymize it using reasonable measures.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of information, subject to legal exceptions
- Withdraw consent where processing is based on consent
- Challenge our compliance with applicable privacy laws
To exercise these rights, contact us using the details below. We may need to verify your identity before responding. We will respond within a reasonable timeframe as required by law.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca
Third-Party Links
Our website may contain links to third-party websites or social media profiles. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes may also be communicated through our website or by other appropriate means.
Your continued use of our website after changes are posted constitutes acceptance of the updated policy, to the extent permitted by law.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, contact:
The Orange Lounge Recording Studio
567 Queen Street West, 3rd Floor
Toronto, ON M5V 2B6
Canada
Email: daryn@theorangelounge.com
Phone: +1 (416) 504-8084